Shipping charges for all our products will be calculated at checkout.

Order Dispatch & Delivery Timelines

  • Metro Cities: 2–5 working days

  • Other Cities: 5–7 working days

  • Preorders: 7–10 working days
    Our warehouse operates Monday to Saturday (excluding public holidays/festivals). Delivery timelines may vary depending on your PIN code.

Delivery Address Accuracy

  • Ensure accurate address & contact details for smooth delivery.

  • For hard-to-reach locations, we may contact you via your email or phone for confirmation.

Reliable Courier Partners
We work only with trusted courier companies, but Diam Beauty is not liable for delays caused by courier partners or factors beyond our control (e.g., weather, strikes, natural disasters).

Unforeseen Circumstances
In rare cases where delivery is impossible due to:

  • Unserviceable PIN codes

  • Inaccessible delivery locations

  • Force majeure events
    We will notify you and cancel the order with a full refund.

Order Tracking
Once dispatched, you’ll receive an email/SMS with a tracking number to monitor your shipment.

Shipping Restrictions
Some products may face restrictions due to local laws or courier limitations. You’ll be notified during checkout. Customers are responsible for compliance with local regulations.

International Shipping
We currently ship only within India. No international shipping available.

Delivery Delays & Refund Eligibility
Refunds apply only if your order is not delivered within 12 working days from dispatch. You must provide your order details to claim a refund.

Return Shipping Responsibility
If your PIN code is not serviceable for pickup, you must arrange return shipping to the address we provide.

Need Help?
For queries, refer to our Refund Policy or contact customer care.