At Diam Beauty, we are dedicated to providing our customers with exceptional beauty products and experiences. We understand that situations may arise where a refund becomes necessary. Please review our carefully crafted refund policy outlined below:

Timeframe for Refund Requests: Customers may request a refund within 7 days of receiving their order, subject to acceptance by the brand.

Refund Process: To initiate the refund process, customers are required to promptly contact our esteemed customer support team. We kindly ask that you provide comprehensive photographic evidence that substantiates the claim of product damage.

Refund Method: Refunds will be issued in the form of store credit which can be conveniently applied towards future purchases on our secure website or transfers to the customer's bank account.

Exchanges: In the event of product breakage or damage, we are delighted to offer exchanges for the same product, subject to availability. Alternatively, customers may opt to receive store credit as an alternative solution.

Prepaid Orders: Please note that prepaid orders cannot be cancelled after the order has been placed unless they face the above issues with the product once it's delivered.

Please note that our refund policy solely pertains to products that have sustained damage during shipping or those that arrive in a defective condition. It does not cover instances of general dissatisfaction or changes of mind regarding product choices.

Should you require further clarification or assistance with the refund process, please do not hesitate to contact our esteemed customer support team.